720-638-7487
Our Locations
720-638-7487
Our Locations

Acceptable Use Policy

This acceptable use policy covers the products, services, and technologies (collectively referred to as the “Products”) provided by Memories to Digital LLC, MemoryWise LLC, MW 3300 LLC, MW 8601 LLC, and Memfiniti LLC under any ongoing agreement. It’s designed to protect us, our customers and the general Internet community from unethical, irresponsible and illegal activity.

Memories to Digital LLC, MemoryWise LLC, MW 3300 LLC, MW 8601 LLC, and Memfiniti LLC customers found engaging in activities prohibited by this acceptable use policy can be liable for service suspension and account termination. In extreme cases, we may be legally obliged to report such customers to the relevant authorities.

This policy was last reviewed on March 27, 2026.

Fair Use

We provide our facilities with the assumption your use will be “business as usual”, as per our offer schedule. If your use is considered to be excessive, then additional fees may be charged or capacity may be restricted.

We are opposed to all forms of abuse, discrimination, rights infringement and/or any action that harms or disadvantages any group, individual or resource. We expect our customers and, where applicable, their users (“end-users”) to likewise engage our Products with similar intent.

Customer Accountability

We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorized basis as a result of the customer’s failure to put in place reasonable security measures.

By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.

If a customer – or their end-user or anyone using our Products as a result of the customer – violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our acceptable use policy.

Prohibited Activity

Copyright Infringement and Access to Unauthorized Material

Our Products must not be used to transmit, distribute or store any material in violation of any applicable law. This includes but isn’t limited to:

  1. any material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and
  2. any material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.

The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.

Spam and Unauthorized Message Activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction (“spam”). This includes but isn’t limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.

Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists (“messaging lists”). This includes but isn’t limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be “confirmed opt-in”. Verification of the address or telephone number owner’s express permission must be available for the lifespan of the messaging list.

We prohibit the use of email lists, telephone number lists or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products.

This spam and unauthorized message activity policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer’s behalf, that directly or indirectly refer the recipient to a site hosted via our Products.

Unethical, Exploitative, and Malicious Activity

Our Products must not be used for the purpose of advertising, transmitting or otherwise making available any software, program, product or service designed to violate this acceptable use policy, or the acceptable use policy of other service providers. This includes but isn’t limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing and denial-of-service attacks.

Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorized to access the resource (e.g. “hacking”, “cracking”, “phreaking”, etc.).

Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.

Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of or discriminate against any group or individual.

Other activities considered unethical, exploitative and malicious include:

  1. Obtaining (or attempting to obtain) services from us with the intent to avoid payment;
  2. Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment;
  3. The unauthorized access, alteration or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device;
  4. Using our facilities to interfere with the use of our facilities and network by other customers or authorized individuals;
  5. Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography or threaten anyone’s health and safety;
  6. Any act or omission in violation of consumer protection laws and regulations;
  7. Any violation of a person’s privacy.

Our Products may not be used by any person or entity, which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who support the above such activities or causes.

Unauthorized Use of Memories to Digital LLC, MemoryWise LLC, MW 3300 LLC, MW 8601 LLC, and Memfiniti LLC Property

We prohibit the impersonation of Memories to Digital LLC, MemoryWise LLC, MW 3300 LLC, MW 8601 LLC, and Memfiniti LLC, the representation of a significant business relationship with Memories to Digital LLC, MemoryWise LLC, MW 3300 LLC, MW 8601 LLC, and Memfiniti LLC, or ownership of any Memories to Digital LLC, MemoryWise LLC, MW 3300 LLC, MW 8601 LLC, and Memfiniti LLC property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage or user trust.

About This Policy

This policy outlines a non-exclusive list of activities and intent we deem unacceptable and incompatible with our brand.

We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will be effective from the earlier of:

  • the date the customer uses our Products after we publish the revised version on our website; or
  • 30 days after we publish the revised version on our website.

Here are the reasons to consider capturing your film in 2K or HD instead of SD:

  • Film predates pixels and lines of resolution. The image on film is generated when one or more layers of a random pattern of silver halide crystals react to light, and are retained or washed away and replaced by dyes in the developing process.The image detail generated by this process can appear anywhere on the surface of the film.
  • The more lines of resolution we scan with, the more of this random placement of image detail is captured and converted to pixels. Standard definition (SD) captures 720x480 pixels of detail, high-definition (HD) captures 1920x1080 pixels of detail, and 2K captures 2560x1440 pixels of detail.
  • Sometimes, scanning with more lines captures more of the “grain” of the film, or the crystals that remain on the surface of the film. The grain is more obvious in film that was produced with larger crystals (R8), and less obvious in film that was produced with smaller crystals (S8, 16mm). For some R8 film, scanning in SD softens the detail of the grain making it less disruptive to the image.
  • These days, with HD, 2K and 4K viewing environments - and larger and larger screens - more, smaller pixels is always better because the smaller pixels provide more detail and a smoother image as the image is enlarged to a big-screen.

SD can never reproduce the full image detail on a film frame because SD video has a fixed pixel pattern with a density of 720x480 pixels, and the pixels that make up the image are always in the same place from one video frame to the next. But film has a random grain pattern, and the image created by the grains of crystals is in a totally different place from one film frame to the next. These random grains each carry a bit of the detail that make up the complete picture and, at running speed, the random grains overlap each other on the retina of your eye to significantly increase the amount of apparent detail. This is called “accumulative resolution”. If you transfer your 8mm home movies to SD video, even with the very best SD camera, your detail will be limited by the coarse, fixed pixel pattern inherent in SD video. Of course, HD and 2K have a fixed pixel pattern, too, but the number of pixels are so great and the pattern is so insignificant, that HD and 2K are like a fine silk stocking compared to the burlap weave of SD. 

Our high definition (HD) film capture offers resolution gains of 667% over a standard definition (SD) capture (more than 6 times better). Our HD capture is not a mere up-conversion from an SD source. Our HD film capture equipment uses a high definition image sensor to take in 5 times the square pixels per frame of film that our SD machine is not capable of picking up. For 8mm films the HD image sensor generates greater than 4000 pixels per inch. Thus, the accumulative resolution effect found in film can be more readily seen in an HD transfer than in an SD transfer.